IT Technical Support CV Template

An IT technical support analyst provides technical support of desktop computers, applications and related technologies. S/he is also associated with the maintenance and testing of network servers and supported equipment.

Sample IT Technical Support CV Template

Ivo Babuska

999 Richmond Ave

Houston, TX

Contact No:  713 387 7585

Email Id:

Professional Summary

An IT professional with four years of experience in interacting with several computer

platforms in a multilayered client server environment. With a bachelor degree in

computer Science, I also have experience in troubleshooting problems of client’s PC’s

by utilizing the remote access tools.

Career Objective

To be an IT technical support engineer so that I can use my acquired skills and past experience in various important activities of the organization in accordance to the respective standards and guidelines.

Work Experience

CenturyLink , 2010-Till Date

IT Technical Support Engineer

Key Achievements:

  • Working with the vendor support contacts in order to resolve the technical problems arising with the desktop computing equipment and software.
  • Working with the helpdesk and network operations staff to resolve the technical problems.
  • Ensuring that all the desktop computers are working in proper coordination with the associated servers.

Ascena Retail Group, 2007-2009

IT Technical Support Engineer

Key Achievements:

  • Developing technical solutions adhering to the organization’s architectural standards.
  • Working closely with the customers and business analysts in order to understand the specific business requirements.
  • Participating in data architecture design, performance monitoring and product evaluation.

Educational and Training

  • Bachelor degree in Computer Science engineering from Rochester University, 2005
  • Pursued Hardware and Networking Professional course from Sage college of technology, 2006

Technical and Non-Technical Skills

  • Working knowledge of Win7/WinXP.
  • Knowledge of MS Office, Ethernet, VPN, TCP/IP and OSX.
  • Knowledge of IVR systems.
  • Ability to work independently as well as in a team.

Good interpersonal skills and organizational skills.

Leave a Reply

Your email address will not be published. Required fields are marked *