A Customer Service Manager’s CV should highlight his proven track record and his experience in the customer service industry. A managerial post will also need certain demonstrated experience in leadership oriented roles to be specified. Customer Service Manager can be in any industry like hospitality, airlines, retail, etc. Given below is a sample of Manager in the retail industry and can be modified to suit your requirements.
Sample Customer Service Manager CV Format
67, West Street,
Mobile Number: 66 2309 8765
Telephone Number: 01977 87463
Seeking a position in Customer Service where my extensive experience will be further developed and utilized
Bachelor of Commerce 2002
Masters in Business Administration with Specialization in Marketing
2007-Present: Customer Service Manager, Marks & Spencer
- Conducting market research surveys to improve quality of sales and after sales service
- Operations Management
- People Management
- Improving Customer Service through client feedback and complaints resolution
- Inventory Management
- Recruitment and Staff Training and Development
- Helped in increasing profitability by reducing costs
2006-2007: Customer Service Supervisor, Staples.
- Supervision of a staff of 28 representatives within the customer service department
- Sales and query resolution
- Assisted in the development of new policies and procedures.
- Assisted in the training of new customer service representatives and associates.
- Prepared weekly sales reports for the sales team and sales management.
- Generated repeat business through successful client follow-up.
2005-2006: Customer Service Representative, Morgan Ltd
- Provided support to the sales team, ensuring all sales and service objectives were met.
- Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new products
- Generated repeat business through successful client follow-up
- Responsible for average savings of £20,000 by implementing new CRM system
- Maximized customer retention by 50%
- Decreased the turnover of staff by less than 1% resulting in reduction of costs and improved morale