A customer service manager is entrusted with the responsibility of solving issues with in the customer service team and takes part pro-actively in formulating new strategies for sales optimization. The manager needs to be completely committed towards delivering highest standard of services to the customers. He/she has the ability to train, motivate and supervise the work of the team. The manager has to evaluate team performance in frequent intervals. He/she needs to be a self starter and needs to have an inclination for modern technology. Along with English, He/she needs to be fluent in national and one local language.
Customer service manager CV can help you while applying for back office customer care manager, call center manager, manager customer service advising team and team leader positions.
Sample Customer Service Manager CV Format
Off Tunnel Avenue
Mobile No: +1 500 88 68 87 7
Telephone Number: + 1 0845 337 2864
Career Objective: Utilizing my skills and expertise in offering Customer Service at competitive and challenging atmosphere where extensive utilization and further development of my skills can happen.
Braintree Digital Inc. London
Feb 2007-Till date
Customer Service Manager Responsibility
Responsibility of identifying key issues having effects on overall team performance and recommending a solution for improvements. I was entrusted the responsibility of the administration of the call team.
Customer Service Executive objectives
Supervising the team performance and ensure that company’s customer care policies and procedures are implemented properly
Monitoring performance of individual customer service professionals and ensuring a conducive work atmosphere to them
Coordinating with the HR team for staffing and training for my team
Ensuring efficiency of workflow, customer service and quality assurance
2003-2005: Bachelors’ in Business, King’s College London
Awarded “Employee of the month” several times in current organization