At customer service centre, an employee work as a direct medium of contact between his/her company and customers. Depending upon the skills of the employee to address the grievance, the existing customer base of the company might increase or decrease. The employee needs to be Patient enough to understand the problem faced by the customer and reciprocate it in the right channel for its solution
Customer service CV can help you while applying for back office customer care, call center, customer service management, and call center management positions.
Sample Customer Service CV Format
Off Tunnel Avenue
Mobile No: +1 500 88 68 87 7
Telephone Number: + 1 0845 337 2864
Career Objective: To peruse a successful and resourceful customer service career by offering high quality customer care and service according to the norms and requirements of the organization on a daily basis.
Braintree Digital Inc. London
Feb 2008-Till date
Customer Service Representative
I was entrusted with the responsibility of providing support to the sales team and to ensure that all daily weekly and monthly sales and customer service objectives are achieved. As a member of digital equipment division of the company, answering customer queries and problems through telephone and emails were the part of daily responsibility.
Customer Service Executive objectives
Working with existing and new customers to develop new accounts and smooth address of the queries and promotion of new products
Assisting in training program for new representatives and associates
Performing the required market research and surveys to have a better idea on customer needs and requirements
Preparing daily performance and weekly sales reports
Generating repeat business and client follow-up
2006-2008: MSc in accounting form The London College
Awarded “Employee of the month” several times in current organization