Customer Care Officer CV

Customer care officers are responsible for handling customer queries and concerns by providing accurate and effective solutions. They may be working on a desk to personally talk with clients or over the phone to answer calls for a hotline. They must be excellent communicators and listeners as well as creative problem solvers.


Sample Customer Care Officer CV Template

Agnes Trower

123 Eastern Street,

Brighton, BN2 1ER

Telephone Number:  12 345 6789

Mobile Number: 07123456789

Email: atrower@email.com

Career Objective

Obtain a position as a customer service officer in a company to be able to practice my communication skills and to be of service to customers and clients

Educational Background

MA Communications

University of XYZ, 2005

BA English


University of XYZ, 2002

Work Experience

2007-2010: Customer Care Officer, Bright Solutions

Responsibilities

  • Answered customer calls and addressed their queries or complaints
  • Provided solutions and answers to queries
  • Used the software program for updating and reviewing customer information
  • Give instructions to clients on how to solve their issues and monitor the addressed problems
  • Prepare monthly statistical reports

2005-2007: Customer Care Officer, Global Resources Corp.

Responsibilities

  • Addressed customers face-to-face regarding their concerns
  • Dealt with relevant customer queries and complaints
  • Used the company program to troubleshoot concerns
  • Handled different concerns in one session
  • Produced positive customer feedback after resolved customer complaints

 

Skills

  • Excellent listening skills
  • Ability to handle multiple tasks
  • Proficient in computer programs and adept to different customer care practices
  • Attentive to detail
  • Competitive problem solving and troubleshooting skills

 

Hobbies

  • Reading novels
  • Embroidery

 

References available upon request.

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