Call Center Designation Process Manager CV

A call center designation process manager is an individual who heads the process outsourced by the client in a call centre or a BPO. He supervises all the activities taking place to meet the process needs and the targets. The CV of a call center process manager should mention about his work experience in a call center so that he is eligible for a job in the similar post.


Sample Call Center Designation Process Manager CV

 

 

Name: Paul Newman

Father’s name: Tom Newman

Date of birth: 10th of November 1978

Residential address: 2356 Rachel Weisz Street,  New York, New Jersey 5234.

Residential Contact Number: 44 234 98924


Mobile number: 44 974 95768

Email id: paul@gmail.com

Languages known: English, Irish and Latin

Nationality: Irish

Career Objective

  • To work as a designation process manager in a reputed call center and become in charge of a challenging process.
  • To exercise my managerial skills to the best of my ability so that there is no complaints from the client.

Educational Qualification

  • Masters in Business Administration from Colorado Business School with specialization in operation in the year 2003.
  • Bachelor in business administration from Colorado Business School

Work Experience

Worked as process manager in Intel Services for a banking process from the year 2007 to 2010.

Job duties:

  • Discussing with clients about new rules and procedures in the process and updating that information with the process trainers and team leaders.
  • Negotiating with the client about the total number of customer service calls to be taken per month and assuring quality service.

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