Airline Ticket Office Manager CV Template

The traditional airline ticket office is the sales office for purchasing tickets and getting passengers booked for airline seats for a flight date and routing.  The Airline Ticket Office Manager is the counterpart of the sales manager in other products and services and is responsible for managing a team of ticket sales agents and reservations agents in the proper issuance of airline tickets and seat reservations for its phoned and walk-in passengers.


 

Sample Airline Ticket Office Manager CV Template

Thelma N. Lowry

Church St., Brighton, UK

Phone: 01273-344-1165

slowry_tn@ycmail.com

Objective

To work as an Airline Ticket Office Manager for a large hotel or airport transport concessionaire

Professional Experience

 


2002 – Present: Airport- Airline Ticket Office Manager, Virgin Atlantic Airways, Brighton Ticket Office

  • Check on the attendance of ticketing and booking agents and ensure reservation terminals and ticket printers are working with adequate ticket stocks.
  • Guide and mentor new agents.
  • Assign staff to assist walk-in customers with special requirements like unaccompanied minors, stretcher and medical cases, etc.
  • Extend work hours when needed
  • Ensure that staff agents are wearing the prescribed airline uniforms
  • Implement corporate code of discipline and proper frontline behaviour.
  • Coordinate with assigned travel agents in the sales area to provide assistance when needed.

 

Skills

  • Excellent command of geography, time zones and nationalities.
  • Above average organizational, supervisory and managerial skills
  • Excellent verbal communication and interpersonal skills to face customers.

 

Achievements

Cited by management for from 2008 to 2010 for achieving sales targets despite recession period

Education

1998 – 2002: BS Public Administration, Exeter College – Devon

Reference

Can be provided upon request


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