A general manager’s position in the B.P.O industry is similar to a similar position in an IT industry. A general manager ensures that themanagers or departmental heads, who work in various departments in the organization, work with minimal difficulties and deliver as much as possible. In the presence of a vice general manager, he works closely with him and delegates through him, most of the duties to be under taken.A general manager’s resumes should exhibit, clear and proven track record of excellent managerial skills and a great deal of people skills gained over time.
Sample General Manager CV Resume
57 lane Avenue
Mobile No: +1 759 903 8374
Telephone No: +1 653 8754 79
Experienced Vice general manager seeking the position of general manager in a Business Process Outsourcing firm. The position should allow for the application of skills in the development and ability to nurture talent from the floor right to the back office, in order to get highly talented and greatly skilled individuals to develop into excellent future managers. Willing to apply well developed skills in analysis and problem solving for the growth of the company.
2004 – 2006: Vice General Manager
- Designed and implemented work schedules
- Trained on various client accounts
- Kept track of the new requirements by the client
- Oversaw the performance of new agents
- Wrote and presented evaluation reports on the performance of each account
- Analyzed problems and suggested solutions for them
2003 – 2006: Masters Degree in Business Management- University of Canada