A customer service administrator is mainly entrusted with the role of maximising the customer service that can be provided by the firm. Therefore the customer service administrator should be aware of various issues that their customers might face, should coordinate with the other representatives and customer service supervisors to resolve their queries and issues as appropriate. Education in customer service and a relevant work experience should be mentioned in the customer service administrator CV.
Sample Customer Service Administrator CV
1204 Johanna Homes
Mobile Number: 44 558 98123
Telephone Number: 44 6945 79125
My career goal is to service the customers and clients of the company working for by patiently listening to their queries and resolving them with conviction and commitment. I would try to upload the brand value of the firm by displaying excellent customer service skills.
2004 – 2007: BS in Business Administration, Southern New Hampshire University
1999 – 2002: AAS in Business Administration, Customer Service, Everest College
2006: Certificate in Customer Service
2007 – 2010 – Customer Service representative, Bank of Winchester
Attend to the telephone calls and e-mail messages from the customers that are logged for various issues that they encounter
Replicate the issues and try to resolve them to the extent possible and to the satisfaction of the customers
Ensure that the loopholes in the product or service get corrected before new customers are made or products are resold to existing customers.
Received the award for the best customer service in the department for the year 2008-2009