Category Archives: Customer Service CV

Airline Customer Relations Officer CV

The Airline Customer Relations Officer is a front facing post-flight marketing work basically meant to win back dissatisfied airline passengers as well as ensuring that valid and investigated lapses in part of the airline service encountered by the complaining passenger, from reservations to baggage claim are remediated, corrected and prevented from future occurrence.  Both customer complaint and compliments are responded and acted on.   They are often called upon to assist sales staff in any airline promotions.


Sample Airline Customer Relations Officer CV Template

Julie H. Rutherford

Thames St, Oxford, England

Phone:  01865 578 446

rutherford_jh@ycmail.com

Objective

To work in a prestigious airline as a customer relations officer

Professional Experience


2005 – Present:  Customer Relations Officer, Virgin Atlantic Airways

  • Draft letter to respond to complaints and compliments via email or registered mail to customer
  • Participate in airline service quality improvement seminars, workshops and  programs to delight the customer
  • Provide weekly progress report on customer complaint handling
  • Contact and provide suitable compensation for severe service lapses within authorized allowances.

2001 – 2005 :  Corporate Sales Account Agent, British Airways, Heathrow

  • Implement loyalty mileage programs for frequent business flyers
  • Meet with corporate travel bureaus to assess requirements
  • Ensure meeting the corporate sales targets during lean travel seasons

Skills

  • Excellent social, diplomatic and interpersonal skills to deal with irate clients
  • Excellent verbal and written communication skills in English and French
  • High computer literacy to work on word processing and spreadsheets

Achievements

Cited by the President and CEO in 2008 for excellent customer relations work that won back 10 complaining passengers for the year

Education

1998 – 2001: BA Mass Communication, Leeds Metropolitan University

References

To be furnished upon request.


Telecoms Customer Relationship Manager CV Template

Telecoms companies that are customer-focused in a highly competitive broadband internet industry have made the Customer Relationship Managers indispensable in maintaining the patronage of corporate accounts.  They are responsible for providing aftersales services in the form of client patronage amidst a highly competitive world of broadband products flooding the market. The position is similar to account management but is more concerned with post-sales client servicing to ensure that customers remain content enough not to jump ship to a competitor.

Sample Telecoms Customer Relationship Manager CV Template

Blake C. Ashford

Falcon Rd., Exeter, UK

Phone: 01382-880154

ashford_bc@ycmail.com

Objective

To work as part of a team of customer relationship manager in a telecoms company specializing in internet service

Professional Experience

2004 – Present: Customer Relationship Manager, Virgin Telecoms

  • Service multiple corporate accounts within the same industry
  • Work closely with operations to increase bandwidth of clients on demand as a gesture to retain client patronage
  • Work closely with the tariffs to get the pricing tolerance to adjust service prices to clients when called for to retain their patronage
  • Create and maintain rapport with corporate clients through periodic and meaningful visits or calls to proactively address concerns and bandwidth requirements.
  • Provide management with regular client satisfaction and issue management reports

 


Skills

  • Excellent verbal and written communication skills in English and French
  • Excellent social and interpersonal skills to deal with clients
  • High computer literacy to work on word processing and spreadsheets

 

Achievements

Cited by the President and CEO for preventing the loss of five corporate accounts with a total potential loss of ₤1 million annually through excellent customer relations initiatives

Education

2001 – 2004:  BS Public Administration, Exeter College – Devon

References

To be furnished upon request.

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Customer Cv Examples

Receptionist CV

Receptionists are most likely the first person any visitor or customer would meet upon entering a company building or office. They are the ones to greet a customer and ask them about what their needs are. A receptionist should always look presentable and put on a pleasant disposition to let the people around him or her and the visitors to feel welcome.

Sample Receptionist CV Template

Monica Suzman

123 Blue Row,

STROUD, GL5 5JP

Telephone Number:  12 345 6789

Mobile Number: 07123456789

Email: msuzman@email.com

Career Objective

To work as a receptionist in a company with a good working environment to practice my secretarial and communication skills

Educational Background

Secretarial Diploma

Pitman Training (Guilford), 2005


High School Diploma

ABCDE High School, 2003

Work Experience

2009-Presesnt: Receptionist, Foxx Guild of Companies

Responsibilities

  • Handle phone calls and customer inquiries at the front desk
  • Gather customer information as needed
  • Manage files, papers, and schedules of appointments
  • Transfer or endorse customers to proper personnel to address their needs

2007-2009: Telemarketer, ABC Products Inc.

Responsibilities

  • Explained product details and specifications to potential customers
  • Call potential customers on the company database to endorse products and services
  • Gather data from customers for future reference

Skills

  • Excellent verbal and written English communication skills
  • Knowledgeable in using MS office applications
  • Fast typing skills
  • Organized and have initiative

Achievements

  • Passed and gained a diploma on a secretarial course
  • Worked effectively in the front desk for more than 4 years

References furnished upon request

Call Center Trainer CV

A call center trainer’s task is to ensure that newly acquired agents are properly informed of their duties and responsibilities. They are also tasked to train and educate the agents on the nature of work and the specific instructions they need to follow to provide customer satisfaction. They also manage the training schedules, the training modules and the progress reports of each agent undergoing training.

Sample Call Center Trainer CV Template

Zoe Wescott

123 Podsmead Place,

Gloucester, GL1 5PD

Telephone Number:  12 345 6789

Mobile Number: 07123456789

Email: Zwescott@email.com

Career Objective

Looking for an opportunity to work as a call canter trainer for an outsourcing company to be able to share my knowledge and impart values to become an excellent customer service representative

Educational Background

BS Mass Communications

University of ABCDE, Gloucester, 2006

Work Experience

2009-Presesnt: Call Center Trainer, Database Support Inc.

Responsibilities

  • Monitor, facilitate and develop training activities for new agents
  • Design training programs to improve specific job skills needed to develop
  • Assess training needs, learning competencies and progress
  • Provide materials for training modules

2007-2009: Call Center Agent, Database Support Inc.

Responsibilities

  • Trained and passed all core training modules
  • Answer customer queries over the company’s computer system
  • Provide answers to queries and solutions to issues

Skills

  • Proficient in verbal and written English
  • Excellent teaching and persuasion skills
  • Good motivator and leader

Achievements

  • Trained 13 batches of call center agents
  • Provided 80% of the material needed to create a training module

References available upon request

Call Center Quality Assurance CV

Call center quality assurance professionals deal with the random and structured collection of customer service conversations. They evaluate these conversations and determine if the agents are keeping up with the standards of the company and the standards of excellent customer service. They examine the way the agents speak with the customers and how they handle the customer issues using the program or system the company requires them to use.

Sample Call Center Quality Assurance CV Template

Donna Wheeler

123 Field Street,

Holyhead, LL65 3EG

Telephone Number:  12 345 6789

Mobile Number: 07123456789

Email: dwheeler@email.com

Career Objective

To work in a call center quality assurance position for a global company

Educational Background

BS Computer Science

University of ABC, 2005

Work Experience

2008-2010: Call Center Quality Assurance Officer, ABC Global Company

Responsibilities

  • Listened to call center representatives’ recorded conversations to subject to quality assurance policies and screening
  • Made progress reports on monitored agents
  • Gave recommendations and commendations on agents who give superb customer service
  • Made weekly and monthly reports
  • Work hand in hand with team leaders to improve team’s performance

Skills

  • Excellent verbal and written English skills
  • Attentive to details and strict with policies
  • Good listener and adept problem solver
  • Fast trouble shooting skills using computer programs
  • Have knowledge with basic technical support

Achievements

  • Have been in the call center industry for more than five years
  • Screened and trained call center representatives for proper call handling and excellent customer service policies

References available upon request

Home-Based Customer Service Representative CV

Customer service representatives now have the option to simply stay at home and work in the comfort of their own place. There are a lot of companies offering a home-based full-time job for a lot of customer service representatives. Since the market is continuously growing and are always in need of people to help out customers with their product or service complaints and inquiries, this profession will always be in demand in the international and local job market.

Sample Home-Based Customer Service Representative CV Template

Shania Samuels

123 Eldon Place,

Bournemouth, Hampshire

Telephone Number:  12 345 6789

Mobile Number: 07123456789

Email: ssamuels@email.com

Career Objective

To obtain a home-based customer service representative position from a respectable company to practice my communication and problem solving skills

Educational Background

MA Communications

ABC University, 2004

BA English

ABC University, 2000

Work Experience

2008-2010: Home-Based Customer Care Representative, XYZ Global Company

Responsibilities

  • Answered customer queries through the company program
  • Solved and troubleshoot customer concerns
  • Provide accurate and effective solutions to the customer
  • Prepare weekly reports

2005-2007: Customer Care Representative, XYZ Global Company

Responsibilities

  • Answer customer phone calls through the company system
  • Troubleshoot concerns and provide answers to queries

Skills

  • Excellent verbal and written English skills
  • Intent listener and creative problem solver
  • Fast trouble shooting skills using computer programs
  • Fast learner and good memory retention

Qualifications

  • High-speed internet connection
  • Personal computer with fast operating system
  • Webcam and microphone installed
  • Trained in telephone communications and customer service

References available upon request

Customer Care Officer CV

Customer care officers are responsible for handling customer queries and concerns by providing accurate and effective solutions. They may be working on a desk to personally talk with clients or over the phone to answer calls for a hotline. They must be excellent communicators and listeners as well as creative problem solvers.

Sample Customer Care Officer CV Template

Agnes Trower

123 Eastern Street,

Brighton, BN2 1ER

Telephone Number:  12 345 6789

Mobile Number: 07123456789

Email: atrower@email.com

Career Objective

Obtain a position as a customer service officer in a company to be able to practice my communication skills and to be of service to customers and clients

Educational Background

MA Communications

University of XYZ, 2005

BA English

University of XYZ, 2002

Work Experience

2007-2010: Customer Care Officer, Bright Solutions

Responsibilities

  • Answered customer calls and addressed their queries or complaints
  • Provided solutions and answers to queries
  • Used the software program for updating and reviewing customer information
  • Give instructions to clients on how to solve their issues and monitor the addressed problems
  • Prepare monthly statistical reports

2005-2007: Customer Care Officer, Global Resources Corp.

Responsibilities

  • Addressed customers face-to-face regarding their concerns
  • Dealt with relevant customer queries and complaints
  • Used the company program to troubleshoot concerns
  • Handled different concerns in one session
  • Produced positive customer feedback after resolved customer complaints

 

Skills

  • Excellent listening skills
  • Ability to handle multiple tasks
  • Proficient in computer programs and adept to different customer care practices
  • Attentive to detail
  • Competitive problem solving and troubleshooting skills

 

Hobbies

  • Reading novels
  • Embroidery

 

References available upon request.

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Customer service CV

Customer service CVs are drafted by persons looking for work in the customer service industry. This is a wide area of work with diverse job positions hence lots of employment opportunities. This document will provide you with some customer service resume tips and a sample which will guide you on how to prepare your resume suiting your job titles. It is important for people seeking jobs in the field of customer services to prepare job fetching resumes, simple format but detailed with relevant content. Jobs in the customer service sector include human resource management, support representatives, managers and assistant managers, consultants, customer service representatives, sales, internet consulting services, website consulting services, major consulting services, HR consulting services etc. Here is an overview of a customer service CV format.

Sample Customer service Format

Personal Details

Name:   June Marks

Sex:  Female

Address:   324 Queens Street, Texas TX United States

Phone:  (214)-880-3449

E-Mail: jmarks@bestmail.com

Career objective

To use the skills I have acquired in training and experience to better services to customers.

Educational qualification:

Ohio State University 2002-2006

First Degree in front desk management

Qualification: Second class honors

Blink College of human resource studies 1999 – 2001

Certificate in call centre operations

Qualification: Distinction

Lower State High School 1997-1999

High School Diploma

Professional Qualification:

2008 Certified by National Human Resource Licensing Authority (NHRLA) to practice

2001 Member of Organization of resource agents, Texas.

Experience:

2007 to date

Human resource manager at Alibi communications

Responsibilities

Overall employee representative in the company

Customer satisfaction supervisor and planner

Advisor to CEO concerning employee turnover and management

2000-2004

Front Desk manager at Craft Recruiters Ltd

Responsibilities

Supervising company staff

Member of the executive relations board

Achievements

Increased overall customer satisfaction of the company from 61% to   73% within six months

Maintained an employee turnover of 93% between 2002-2004

Activities:

Studying

Surfing the net

Shopping

Customer service cv

Fast Food Cashier CV

Here is a sample Fast Food Cashier CV that provides you with complete details on writing an effective resume. You can make use of this CV to create your best resume so you can apply for a job in the leading organization. You are free to edit and make necessary changes so you can prepare your CV that is more effective and best. All information provided in this resume is in accordance to the requirements for the post of fast food cashier.

Sample Fast Food Cashier CV

Oliver Mark Jackson

20 Prinston Street

Middlesex TJ 203

+ 202 452 2145

OliverJackson@ymail. com

Objective

 

Looking forward to serve as a Fast Food cashier in well reputed fast food company where all my skills can be used.

Summary of Qualifications

 

  • Data oriented and self motivated person.
  • Excellent communications skills.
  • Well efficient in adapting to all professional changes in works environment.

Education

 

2002- 2004

Cambridge University, Bachelors in Arts

2001-2002

Cambridge school, High school diploma

Career Experienced/Job History

 

2006-Present

Simran Groups

Customer Service Cashier

  • Dealing with all types of payment collections.
  • Monitoring works for maintaining high quality service for clients.
  • Facilitating various collaborations and offering with expert advice to all clients.

2004-2006

Adex Hospitality industry

Customer service cashier

  • Handling business in retail section.
  • Professional in taking care of cash and payment counters.
  • Accomplishing cashiering and merchandising.

Achievements

 

  • Efficient in handling any task on computers.
  • Liked by most co-workers as I am target oriented person.

Professional References upon Request.

 

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Job Requirement for a Cashier

Ramp Agent CV

If you have to prepare a very effective ramp agent CV then it is important that you try and highlight all your experience and skills that is in relation to the post you are applying for. It is also important that you mention all your educational details in your CV. If you create a well structured CV then it always increases all your chances of getting selected. Here is a sample ramp agent CV that you can always make use of to create your CV.

Sample Ramp Agent CV

Linda Taylor

Paul Gardens

London 02864

+44 412 754 102

Taylorlinda@gmail. com

Objective

Seeking a career as a ramp agent in well reputed company.

Summary of Qualifications

  • Good knowledge of operations of ramp.
  • Capable of working in team.
  • Ability to understand all needs of customer and helping in creating best rapport.
  • Can work in fast pace work environment.

Education

2004-2006

New College Stamford, Masters degree in Business Administration

2001-2004

Newbury College, Bachelors degree in Business Administration

Career Experience/Job History

2008-Present

ABC Shippers company

Senior cargo Agent

  • Responsible for delivery trucks for loading and unloading.
  • Maintaining shipping records.
  • Checking all documentation for final inspection and deciding the tariffs.

2006-2008

A to Z shipment agents

Cargo agent

  • Check all documentations.
  • Negotiating freight and shipment prices.
  • Checking with agents for insurance process and transportation.
  • Checking for missing goods and tracking them.

Achievements

  • Have received best employee’s awards with the present firm.
  • Capable of handling various documentation processes independently.

Professional references upon request.