Category Archives: Call Center CV

Call Center Designation Process Manager CV

A call center designation process manager is an individual who heads the process outsourced by the client in a call centre or a BPO. He supervises all the activities taking place to meet the process needs and the targets. The CV of a call center process manager should mention about his work experience in a call center so that he is eligible for a job in the similar post.


Sample Call Center Designation Process Manager CV

 

 

Name: Paul Newman

Father’s name: Tom Newman

Date of birth: 10th of November 1978

Residential address: 2356 Rachel Weisz Street,  New York, New Jersey 5234.

Residential Contact Number: 44 234 98924


Mobile number: 44 974 95768

Email id: paul@gmail.com

Languages known: English, Irish and Latin

Nationality: Irish

Career Objective

  • To work as a designation process manager in a reputed call center and become in charge of a challenging process.
  • To exercise my managerial skills to the best of my ability so that there is no complaints from the client.

Educational Qualification

  • Masters in Business Administration from Colorado Business School with specialization in operation in the year 2003.
  • Bachelor in business administration from Colorado Business School

Work Experience

Worked as process manager in Intel Services for a banking process from the year 2007 to 2010.

Job duties:

  • Discussing with clients about new rules and procedures in the process and updating that information with the process trainers and team leaders.
  • Negotiating with the client about the total number of customer service calls to be taken per month and assuring quality service.

Call Center Technical Support Officer CV

A call centre technical support officer is an individual who works in the technical department of a call centre or a BPO. He is in charge of the maintenance and running of the various application software in the call centre and also sorts out any hardware related issues in any department. The CV of such a person should have work experience in a technical field or qualification in information technology to make him eligible for the job.

Sample Call Centre Technical Support Officer CV

Name: Tom Cruise

Father’s name: Jack Cruise

Date of birth: 25th of December 1984

Residential address: 2356 Aspen High Street, New York, New Jersey 5234.

Residential Contact Number: 44 558 98924

Mobile number: 44 558 95768

Email id: tom@male.com


Languages known: English, French and Spanish

Nationality: American

Career Objectives:

  • To work in a reputed call centre and provide best technical support service.
  • To be flexible as per job demands and eradicate any technical issue on the floor.

 

Technical Skills

  • Excellent knowledge in hardware as well as software
  • Ability to understand the problem quickly and solve the issue effectively.

Professional Experience

  • Currently working as technical support executive in the IT department of Global Services since the year 2007 where my job profile includes: Routine checking of all application software and updating them whenever there is any update from the client. Checking whether all the systems on the work floor are working fine. Attending to the needs of the telecallers in case there is any system or software related issue.

Educational Qualification

Bachelor in Information Technology from Dakota University in the year 2006.

Call Center Quality Assurance Manager CV

A call centre quality assurance manager is an individual who checks the quality of a customer conversation of an agent. The quality assurance manager randomly selects a call to check whether the agent has followed all norms and policies of customer service or call taking and to mark out the aspects which could had made the call better. The CV of such a person should mention about work experience in a call centre in the quality department.

Sample Call Center Quality Assurance Manager CV

Name: John Woo

Father’s name: Jack Woo

Date of birth: 15th of December 1980

Permanent address: 2356 James Ivory Street, New York, New Jersey 5234.

Residential Contact Number: 44 558 98924

Mobile number: 44 558 95768


Email id: john@ymail.com

Languages known: English, Japanese and Chinese

Nationality: Japanese

Career Objectives

  • To work in a reputed call centre as a quality assurance manager and serve to the best of my ability.
  • To understand all the procedures of call taking and evaluate it carefully to bring improvement in the standard of customer service.

Skills

 

  • Excellent communication skills
  • Good listening skills and analyzing the core of the problem

Professional experience

Working as quality assurance manager in Global Services since the year 2008.

Job responsibilities:

  • Listening to the call taken by the agent and check whether he is following all the procedures required in a call taking.
  • Evaluating the quality of customer service delivered on the call and whether the customer is satisfied.
  • Marking out the parameters in which the agent has taken a good call and also in which the quality of the call was bad.

Call Center Process Specialist CV

A call center process specialist is an individual with the complete knowledge about the process in a call center or in a BPO. The person is familiar with all the policies and procedures of the process and is also one of the best performer on call as his process knowledge is excellent. The CV of a call centre process specialist should mention his work experience in a call center and his achievements in that organization.

Sample Call Center Process Specialist CV

Name: Peter Joseph

Father’s name: Jack Joseph

Date of birth: 25th of December 1980

Permanent address: 3456 James Ivory Street, New York, New Jersey 5234.

Residential Contact Number: 44 558 98924

Mobile number: 44 558 95768

Email id: peter@ymail.com

Languages known: English, French and Spanish

 

 

Career Objective

 

  • To make a successful career in the call center industry and have a record of outstanding performance.
  • To have complete grab of the process knowledge so that I can provide the best service to a customer when on a call.

Skills

 

  • I have the ability to grab and understand a process fast.
  • I believe in sharing my best work practice for the benefit of my colleagues.

Work Experience

 

  • Currently working for Global Services since 2009 in the designation of a process specialist.  Job responsibilities: Having a complete understanding of the process and being familiar with all the policies and procedures of the process. Updating myself with changes in procedures of the process.
  • Worked as a call center executive in Intel Net Services from 2006 to 2009.

 

Call Center Workforce Scheduler CV

A call center workforce scheduler is an individual who schedules the work force in a call center and is responsible for all the centralized workforce function. He monitors the daily as well as monthly statistics in a call center. The CV of such an individual should have details like his work experience in a call center and his skill sets.

Sample Call Center Workforce scheduler CV

 

 

Name: Daniel Jack

Father’s name: Michael Jack

Date of birth: 25th of December 1980

Permanent address: 3456 James Ivory Street, New York, New Jersey 5234.

Residential Contact Number: 44 558 98924

Mobile number: 44 558 95768

Email id: john@ymail.com

Languages known: English, French and Irish

Nationality: Irish

 

Career Objectives

  • To make use of my skills and expertise for the benefit of the organization.
  • To work in a reputed call center as a workforce scheduler and perform to the best of my ability
  • To maintain statistics efficiently and correctly

 

 

 

Professional Experience

Working in the post of workforce scheduler in ABC Limited since the year 2008. My job responsibilities include:

  • Giving advice to the team leaders of the call centre and the operations managers regarding strategies which are cost effective and efficient.
  • Maintaining the platform of the workforce management. Keeping a check on the daily statistics of the call center and reporting that to the higher management.

Worked as an operation analyst in Global services from the year 2005 to 2008. My job responsibilities included:

  • Keeping a track and maintaining the statistics of the call center.

Educational Qualification

Diploma in business finance from Colorado Business School.

References:

Will be provided on request.

Call Center Training Manager CV

A call center training manager is an individual who manages or heads the training department in a call centre or a business process outsourcing.  He overlooks the process training or the verbal communication training given to the employees in a call centre. The CV of a training manager should mention the previous work experience of the person as a trainer in a call centre.

Sample Call Center Training Manager CV:

Name: Ron Michael

Father’s name: John Michael

Date of birth: 25th of December 1980

Permanent address: 123 James Ivory Street, New York, New Jersey 234.

Residential Contact Number: 44 558 98134

Mobile number: 44 558 98123

Email id: ron@ymail.com

Languages known: English, French and Spanish

Career Objectives

  • To implement new training methods for a better understanding of the process.
  • To share best work experiences with the trainers in my department from my previous work experience as a trainer in order to identify the slow learners.

Work Experience

Worked as a training manager in Global services limited from the year 2007 to 2010. My job responsibilities included:

  • Guiding the trainers to prepare a training manual which is simple and makes the process of understanding the process easier.
  • Evaluating and recruiting new trainers in the training department.
  • Looking after the training procedures followed in both process as well as verbal communication training.
  • Making reports of the performance of each training batch and their eligibility to hit the operation floor.
  • Arranging for retraining for the trainees who fail to clear the evaluations to hit the process floor.

Call Center Operations Manager CV

A call center operations manager is an individual who manages the operation or a process in a call center or a business process outsourcing. He supervises the actions of the team leaders and makes a report of the on goings of a certain business operations. The CV of a call center operations manager should mention the work experience in the similar field for him to get recruited in a call center.

Sample Call Center Operations Manager CV:

Name: Ron Michael

Father’s name: John Michael

Date of birth: 25th of December 1980

Permanent address: 123 James Ivory Street, New York, New Jersey 234.

Residential Contact Number: 44 558 98134

Mobile number: 44 558 98123

Email id: ron@ymail.com

Languages known: English, French and Spanish

Job Objectives

  • To analyze the level of performance of employees and bring positive changes.
  • To provide effective feedback to underperformers and motivate them.
  • To ensure that the operations of the process run smoothly.

Work Experience

  • Currently working as an operations manager since the year 2009 in Global Services for the process outsourced by Barclay’s bank.

Job responsibilities:

  • Interacting directly with the client regarding the policies and procedures in the process or implementing changes in the process.
  • Making a report about the performance of the different teams in the operations floor from the input provide by the team leaders.
  • Meeting with the trainers on a monthly basis to update them with the changes in the process so that that it can be included in the training module.

Qualification

MBA from Colorado Business School with specializations in operations.

Telesales Executive CV

A telesales executive is an individual working in the telemarketing business or in a call centre and makes sales for the company. The telesales executive sometimes has to work in co ordination with the marketing team by following up leads and developing new business opportunities. Thus, the CV a telesales executive should highlight about the salesman skills of the individual to make him a strong contender for the job.

Sample Telesales Executive CV

Name: George Michael

Father’s name: John Michael

Date of birth: 25th of December 1982

Permanent address: 123 James Street, New York, New Jersey 234.

Residential Contact Number: 44 558 98134

Mobile number: 44 558 98123

Email id: ron@ymail.com

Languages Known: English, French and Spanish

Nationality: French

Career objective:

I aspire to work closely with the marketing department and achieve the highest number of sales resulting in huge profit for the organization. I also want to develop new selling techniques which will attract customers to the product and also retain existing customers by providing them with new offers.

Professional Experience:

Working as telesales executive in Gem Manufacturers from the year 2007 till present. My job profile includes:

  • Being familiar with all the products of the company and how they can be used.
  • Retaining existing customers by giving them new offers and discounted rates.
  • Meeting the monthly sales targets set by the management.
  • Being polite to the customer and help them clear any kinds of doubts about the product.

Achievements:

  • Got the telesales executive of the year award in my current organization.

Telemarketing Manager CV

A telemarketing manager is an individual who supervises the on goings in a call center or in the telemarketing department of an organization. He may also guide a team leader on how to lead a team in handling customers efficiently. The CV of a telemarketing manager should highlight his managerial and leadership skills.

 

Sample Telemarketing Manager CV:

Monica Bellini

Residential address: 123 James Street, New York, New Jersey 8812

Home Telephone Number:  44 345 6789

Mobile Number: 07123456789

Date of birth: 12th of June, 1980

Email id: mday@gmail.com

Marital status: Married

Career Objective

To get the job of a telemarketing manager in a reputed organization and perform to the best of my ability and bring profit to the organization.

Educational Qualification:

  • Masters in Business Administration with specialization in marketing from the University of North Dakota in the year 2008.
  • Bachelors in Business Administration from the University of North Dakota in the year 2006.

Work Experience:

Working as telemarketing manager in ABC Technologies Limited since the year 2008 till present where my job responsibilities include:

  • Setting yearly, monthly and weekly targets for the telecallers.
  • Developing new marketing strategy and executing them and also developing new methods of service to be provided to the clients.
  • Giving tips to team leaders  and trainers to guide their team
  • Conducting quarterly meetings on one to one basis with all the team members.

Achievements:

  • Received the best manager on floor award within one year of joining the company.
  • Developed new work procedures at work place and implemented them successfully.

CRM Manager CV

A Customer Relationships Manager or CRM Manager develops strategies to maintain a high level of customer services in a call centre. The secret of this job lies in the fact that recruiting and appointing call centre workers to address to potential problems and attend to related incoming phone calls.

Sample CRM Manager CV

Kevin Cecilia,

43, Main Court Road,

Washington, WA 98455-156032

Mobile: +32 78365 56339

Telephone: 025 5567 9982

Fax: 026 4958 4496

Email Address: kevcecilia@hotmail.com

Objective: I am currently looking forward to a position as CRM Manager in a reputed BPO company with a stable work environment which provides a scope to mature and grow in the job

Educational Qualification:

  • Completed School from Midday Washington School in 1996
  • Bachelor of Commerce degree from Washington School of Commerce from 1997-2000
  • Masters degree in Business Administration from Washington University from 2000-2002

Summary of Professional Experience:

  • 2003- Joined V. D. S. C. BPO as a customer care representative
  • 2003-2005 – Worked to a favourable position to become the head of customer care representatives
  • 2005-2008 – worked as a call centre supervisor in the same company
  • 2008-present – working as a deputy CRM Manager in D. R. G. BPO

Special Skills:

  • Proficient in orientation of service rendered to customers
  • Strong listening and communication skills in a French and German along with English
  • Observant and a knack for details that helps in a hard hitting work environment

Responsibilities:

Handling customer enquiries and catering to their needs and solving it as fast as possible